Terms of use
Last updated 27 September 2026. These terms explain your use of Heldly and how booking deposits are handled. Read the booking details and cancellation terms before paying.
Who operates Heldly
Heldly is operated by Niall Patterson, trading as Heldly. Contact hello@heldlypay.com for support or complaints.
The service
Heldly helps people arrange bookings, request deposits, record payment and resolve booking outcomes. The participants agree and provide the underlying services. Heldly does not guarantee attendance, the quality of a participant’s work or their conduct. A protected deposit is not an insurance policy or a guarantee against every loss.
Your account and information
Keep account and booking information accurate, protect your sign-in details and tell us about suspected misuse. Use only images and content you are entitled to share. Do not use Heldly for unlawful services, impersonation, harassment or fraud. A public profile is optional; you may use a genuine professional alias or business name publicly. Stripe may separately require your legal identity for payout verification.
Booking agreements and payment
Before payment, check the services, participants, date, time, deposit, fees and cancellation notice shown on the booking. Stripe processes card payments. Payers may pay without an account but must supply an email address at checkout. Payment links let anyone holding the link view the limited booking summary, so share them only with intended participants. Transactions clearly marked test or demo do not move real money.
Fees, refunds and payout timing
The payment page shows the deposit, applicable fees and total before you pay. The booking records its agreed pricing and cancellation terms. Refund eligibility and the amount due depend on those terms and your statutory rights; contact us if a charge or refund is incorrect. Release of a deposit to a recipient’s Stripe balance is separate from a bank payout. Verification, processing times and payment-provider restrictions may delay payouts.
Cancellations and disputed outcomes
The cancellation notice on your individual booking applies. Both participants can record the outcome. Reporting a problem pauses release for review; unresolved financial disputes require a human decision. Provide relevant evidence and do not upload unrelated sensitive information. Contact hello@heldlypay.com with the booking reference if you disagree with an outcome. This process does not remove your statutory rights or any rights available through your payment provider.
Service access and responsibility
We may restrict access where reasonably necessary to investigate misuse, protect participants or meet legal obligations. Contact support to request review. We do not exclude liability where the law does not permit it, including liability for fraud or death or personal injury caused by negligence. Nothing here limits mandatory consumer protections.
Complaints and changes
Email hello@heldlypay.com with the booking reference and the outcome you seek. Please do not email passwords, full card details or identity documents. We will investigate and explain our response. Material changes to these terms will be dated and communicated where appropriate; they do not retrospectively replace an existing booking’s recorded cancellation or pricing terms.