A little help, whenever you need it.
Straight answers to the things you might be wondering.
Do I need an account to pay?
No. Open the payment link, review the booking and cancellation terms, and provide your email address at checkout. You can find your bookings later using an email verification code.
Can I pay and receive deposits?
Yes. Your Model, Photographer or Both profile describes your creative work. It does not limit whether you can pay or receive a deposit.
What if someone does not turn up?
Open the booking and choose “There was a problem”. Explain what happened and add evidence. The deposit will not be automatically released while the dispute is open.
When will I get paid?
Once the deposit is released, it is transferred to the recipient’s Stripe account. Bank payouts follow the account’s payout schedule and Stripe settlement times. Track pending and released deposits on your Payouts page.
Is this accepting real payments?
Payments on Heldly use Stripe Checkout. Our separate demo uses simulated bookings and payments and does not move money.