Let’s keep the conversation clear.
For a booking issue, start with the booking itself so the details stay together.
A problem with a booking
Open your booking and report a problem. You can explain what happened, attach evidence and respond to the other participant.
General support
Heldly is operated by Niall Patterson, trading as Heldly. For support, complaints or privacy enquiries, email hello@heldlypay.com. Include your booking reference where relevant, but do not send passwords, full card details or identity documents by email.