A fair chance to be heard.
Reporting a problem immediately pauses automatic release.
Tell us what happened
Choose the reason, explain the issue and attach relevant screenshots, images or PDFs. Evidence is kept private.
Find an agreement
Each participant can agree to refund, agree to release, or dispute the proposed outcome. Matching outcomes can be processed; disagreement goes to human review.
Human review
A reviewer considers booking terms, statements, timelines and evidence. Sensitive decisions require an internal note and are recorded in the audit log. AI does not decide financial disputes.