Clear plans. Clear cancellation terms.
Choose your notice period before sharing a booking. Both sides see the same agreement.
Payer cancellation
If the payer cancels at least 48 hours before the booking, the deposit is refundable. Later cancellations and no-shows enter the resolution process. If the recipient cancels, the deposit is refundable. A mutual cancellation requires both participants to agree the outcome. Reporting a problem pauses release. Fees are shown separately and refund treatment is confirmed during resolution.
Recipient cancellation
When the recipient cancels, the deposit is refundable. Open the booking and report the cancellation so both sides can confirm the outcome.
No-shows and disagreement
Do not assume an automatic forfeiture. Report what happened, add evidence and allow the other person to respond. Unresolved issues go to human review.